Gartner Research

Analyzing the Role and Skills of the I&O Professional in DevOps

Published: 07 August 2018

ID: G00354968

Analyst(s): Alan Waite, Richard Watson


DevOps practices challenge infrastructure and operations professionals to re-examine their role in IT delivery. Technical professionals must understand the responsibilities and requirements of these changing roles, and develop the necessary skill sets for long-term success.

Table Of Contents


  • What Does DevOps Mean to the I&O Professional?
  • How Will I&O Professionals Participate in DevOps?
  • What Technical and Nontechnical Skills Areas Are Vital to I&O Professionals Preparing for DevOps?
    • Automation
    • Cloud Operations
    • Platform Operations
    • Service Delivery
    • Agile Practices
  • What New Roles Are Emerging for I&O Professionals in the World of Cloud and DevOps?
    • The Cloud Architect
    • The Cloud Engineer
    • The Automation Architect
    • The Platform Engineer
    • The Agile Versatilist
  • What Approaches Can I&O Professionals Take to Improve in the Key Areas of DevOps Practices and Tools?
    • Skills Gaps and Development Plans
  • What Toolsets Should I&O Professionals Focus on as They Upgrade Their Skills?


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