Gartner Research

Evolving B2B Expectations Are Creating Pressure on Order Management Systems

Published: 07 August 2018

ID: G00352058

Analyst(s): Brock Johns

Summary

B2B customers increasingly want their purchasing experience to mirror that of B2C, creating pressure on legacy order management systems. Supply chain leaders should use this research to prepare their order management systems for the impacts of evolving B2B buyer expectations.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

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