Gartner Research

Apply Design Thinking to Create Compelling IoT Customer and Partner Experiences

Published: 07 August 2018

ID: G00350777

Analyst(s): Nathan Nuttall , Lars Van Dam

Summary

Organizations are radically transforming customer and partner experiences with IoT-enabled solutions. Applying design thinking principles enables technology product managers to engender engagement and loyalty.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Make CX Central to IoT Product Development, Solution Delivery and GTM Plans by Leveraging Design Thinking Principles
    • Empathize
    • Define
    • Ideate
    • Prototype and Test
  • Pilot Design Thinking for IoT Offerings Pivotal to Delivering Exceptional Customer and Channel Partner Experiences
  • Maximize Insights and Collaboration Within the Organization by Enlisting Participants From Multiple Functional Areas

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client