Gartner Research

Market Insight: The Future of Consulting and Implementation Services

Published: 08 August 2018

ID: G00363713

Analyst(s): Arup Roy , Twiggy Lo , Susan Tan , Brendan Williams , Chrissy Healey

Summary

Digital technologies and approaches, sociopolitical factors, and changing buyer behaviors will drastically change the C&I services competitive landscape in the next three years. Technology product managers of C&I services must realign their practices to accommodate change or risk being left behind.

Table Of Contents

Analysis

  • Digital Technologies, Agile Approaches and Assets
    • Digital Technologies
    • Agile Approaches and Assets That Enable a Digital World
  • Sociopolitical Factors
    • Alternative Staffing Models
    • Risk and Cybersecurity
    • Changing Regulatory Environment
  • Changing Buyer Behaviors
    • Business Buyer Influence
    • Changing Pricing and Contracting Model
    • Bimodal
    • Digital Business
  • Competitive Landscape
    • New and Nontraditional Competitors
    • Commoditization of Service Offerings
    • Ecosystems

Background and Context

The Impact

Conclusion

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