Gartner Research

Market Trends: Maximizing the Value From Analytics, Artificial Intelligence and Automation in CSP Operations

Published: 10 August 2018

ID: G00367743

Analyst(s): Jim Robinson, Charlotte Patrick, Norbert Scholz, Sanna Korhonen, Amresh Nandan


The nascent nature of analytics, artificial intelligence and automation projects within CSP operations make it hard to create prioritized roadmaps. Technology product managers within CSP operations can use this research to understand which projects in operations will return the most financial value.

Table Of Contents


Market Trend

  • The Most Valuable Projects Exhibit Certain Characteristics
    • Use Cases That Do Not Exhibit So Much Immediate Value
  • Resource Management Offers the Largest Return From AAA
    • Network Planning
    • Network Management
    • Incident Management
    • Workforce Management
  • Particular Areas of Service Management Offer Good Returns
    • Fulfillment
    • Trouble Management
  • Ecosystem Management Offers Less Complex Analytical Problems and Therefore Lower Potential Returns
    • Order Management
    • Product Life Cycle Management
    • Partner Management
    • Revenue Management
  • How Much Value in These Areas

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