Gartner Research

CRM Applications Deployed by Consultancies in 2017 Show Which Skills Are Prevalent

Published: 14 August 2018

ID: G00348276

Analyst(s): Ed Thompson, Patrick Sullivan, Guneet Bharaj


Salesforce has maintained its lead in the number of projects deployed by large service implementation providers of CRM application software. This report examines consultants’ project implementation by software vendor to help application leaders assess the availability of skilled CRM resources.

Table Of Contents


  • Introduction
  • Salesforce
  • Microsoft
  • SAP
  • Oracle (Siebel and CX Cloud Suite)
  • Adobe
  • No Application Vendor
  • Other Vendors
  • Geographic Coverage
  • Recommendations

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