Gartner Research

8 Best Practices for Creating High-Impact Business Capability Models

Published: 15 August 2018

ID: G00361239

Analyst(s): Philip Allega, Marcus Blosch, Saul Brand


For years, clients have been sharing with Gartner best practices for creating business capability models that translate and operationalize business strategy. Enterprise architecture and technology innovation leaders should leverage these best practices to succeed in the era of digital business.

Table Of Contents
  • Key Challenges


  • Business Capability Modeling


  • Develop a Business Strategy, a Business Model and Business Outcomes
  • Focus First on Future-State Business Capabilities
  • Don’t Start With a Generic Reference Model or Out-of-the-Box Templates
  • Don’t Confuse Business Capabilities With Business Processes
  • Label Each Capability With a “Verb-Noun” Combination
  • Limit Business Capabilities to Eight to 10 at Each Level
  • Use Capability Labels to Convey the Value Proposition
  • Engage and Influence Stakeholders From Business and IT
  • Bottom Line

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