Gartner Research

Market Insight: Digital Business Impact at 7 Leading CSPs

Published: 15 August 2018

ID: G00349644

Analyst(s): Wm. L. Hahn, Ibo Sanz Castedo


Communications service provider digital business efforts continue to deliver unimpressive returns. To achieve a turnaround, technology product managers at CSPs need to drive bolder, more focused digital business choices and commit to their execution.

Table Of Contents


  • CSPs Are Relying on Digital Business Strategies Unable to Turn Around Their Results

Background and Context

  • How to Analyze Digital Business Impact for CSPs

The Impact

  • CSPs Hesitantly Optimizing and Transforming
  • CSPs Must Dare to Utilize Self-Disruptive Techniques to Avoid Falling Short on Digital Communications Services Transformation
    • Messaging
    • Voice
    • Manage Connectivity
  • Average CSP Is Not Achieving Relevant and Sustainable Position in Adjacent Markets
    • Digital Media
    • IT Services
  • CSP Digital Business Optimization Initiatives Have Not Reached the Structural Level
    • Digital Optimization Initiatives


  • CSPs Must Take Disruptive Action to Transform Into a Successful Digital Business

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