Gartner Research

Select Project Benefits Metrics

Published: 10 April 2016

ID: G00373004

Analyst(s): PMO Research Team


In this research, we answer the question "How do I select business benefits metrics for our projects?" Work with stakeholders to arrive at a consensus definition of project success, and select metrics that are a mix of leading and lagging indicators by identifying preconditions to achieving benefits.

Table Of Contents

More Detail

Establish a Mutually Agreed Project Success Definition

Select Metrics that Represent a Mix of Leading and Lagging Indicators

Include both Hard and Soft Benefit Metrics

Recommended by the Authors

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.