Gartner Research

Market Share Analysis: Content Services, Worldwide, 2017

Published: 14 August 2018

ID: G00353615

Analyst(s): Bindi Bhullar, Neha Gupta, Craig Roth


Content services growth accelerated to 15.7% in 2017 to $9.7 billion, driven by content collaboration platforms and SaaS. Technology product managers should plan portfolios to reflect increased digitalization of content-related processes and strong opportunities in CCPs.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • Cloud Is the Driver of Growth in Content Services
  • CSP and CCP Are Increasingly Overlapping
  • Bundling With Other Products or Services Increases Revenue

Top Vendors Analyzed

  • Box
  • Citrix
  • Dropbox
  • Google
  • Hyland
  • IBM
  • Lexmark
  • Microsoft
  • OpenText
  • Oracle

Other Notable Vendors

  • Alfresco
  • Laserfiche

Mergers and Acquisitions

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.