Gartner Research

Lessons Learned From Chinese Companies’ AI Projects

Published: 15 August 2018

ID: G00365769

Analyst(s): Sandy Shen, Melody Chien, Lily Mok


Findings from Chinese companies indicate a strong commitment to using AI to drive productivity, customer experience and business growth. Enterprise architecture and technology innovation leaders can apply these findings to their AI projects to improve their interactions with the business team.

Table Of Contents


  • Baozun Develops a Voice-of-the-Customer Solution to Drive Revenue Growth
  • China Eastern Airlines Deploys Customer Service Robots for Better Passenger Services
  • CIB Launches Online Lending to SMB Customers
  • Tequ Group Improves Livestock Productivity
  • XCMG Optimizes Machinery Operation With Predictive Maintenance

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.