Gartner Research

Critical Capabilities for Telecom IT Services for CSPs, Worldwide

Published: 16 August 2018

ID: G00367650

Analyst(s): Jouni Forsman , Amresh Nandan , Norbert Scholz


Service providers' capabilities differ across three telecommunications IT services use cases. CSP infrastructure and operations leaders should use this document and its companion publication to choose a provider with capabilities that best match their use-case requirements.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Amdocs
    • Huawei
    • IBM
    • TCS
    • Tech Mahindra
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Digital Business Consulting
    • Operation Support System Competency
    • Business Support System Competency
    • Telecom Best Practice
    • Business Change Management
    • Operational Excellence
    • Continuous Improvement
  • Use Cases
    • Telecom IT Strategy
    • Telecom IT Implementation Services
    • Telecom IT Managed Services

Inclusion Criteria

  • Critical Capabilities Rating

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