Gartner Research

Use a CX Toolkit to Be More Places at Once

Published: 11 September 2017

ID: G00373112

Analyst(s): Customer Experience Research Team


In this research, we answer the question "Why Should I Consider Creating a CX Toolkit?" Customer Experience functions are unable to personally intervene in every customer-impacting project. CX toolkits provide a scalable alternative to influencing business partner behavior.

Table Of Contents

More Detail

What Is a CX Toolkit?

CX Has Limited Bandwidth to Support Business Partners

Understand the Use Case for a Scalable CX Toolkit

Additional Resources

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