Gartner Research

Build a Network of Internal Customer Experience Advocates

Published: 22 October 2017

ID: G00373113

Analyst(s): Customer Experience Research Team

Summary

In this research, we answer the question "What are Customer Experience function (CX) champions?" CX leaders need ambassadors in the field, champions of the Customer Experience who are embedded in departments across the organization. Learn what a champion is and how to identify an enthusiastic CX advocate.

Table Of Contents

More Detail

Purpose of a CX Champion

Role of a CX Champion

Profile of a CX Champion

Additional Resources

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