Gartner Research

Survey Analysis: The Role of Metrics in Demonstrating the Business Value of IT

Published: 16 August 2018

ID: G00368581

Analyst(s): Srinath Sampath

Summary

Organizations continue to struggle at measuring and demonstrating the business value of IT, largely falling back to the view of IT as mainly a cost center. CIOs can use business-performance-focused metrics as part of a broader narrative to better communicate the value IT delivers to the enterprise.

Table Of Contents

Survey Objective

Data Insights

  • What’s at Stake?
  • Observation No. 1: Measuring BVIT Is a Big Challenge
  • Observation No. 2: Organizations Are Largely Immature at Measuring BVIT
  • Observation No. 3: IT Cost Often Stands In for IT Value
  • Recommendation No. 1: Build a Coherent IT Value Narrative Around IT’s Run-Grow-Transform Mandates
  • Recommendation No. 2: Customize Your IT Value Metrics Based on the IT Mandate You Are Discussing
  • Methodology

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client