Gartner Research

Survey Analysis: The Role of Metrics in Demonstrating the Business Value of IT

Published: 16 August 2018

ID: G00368581

Analyst(s): Srinath Sampath


Organizations continue to struggle at measuring and demonstrating the business value of IT, largely falling back to the view of IT as mainly a cost center. CIOs can use business-performance-focused metrics as part of a broader narrative to better communicate the value IT delivers to the enterprise.

Table Of Contents

Survey Objective

Data Insights

  • What’s at Stake?
  • Observation No. 1: Measuring BVIT Is a Big Challenge
  • Observation No. 2: Organizations Are Largely Immature at Measuring BVIT
  • Observation No. 3: IT Cost Often Stands In for IT Value
  • Recommendation No. 1: Build a Coherent IT Value Narrative Around IT’s Run-Grow-Transform Mandates
  • Recommendation No. 2: Customize Your IT Value Metrics Based on the IT Mandate You Are Discussing
  • Methodology

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