Gartner Research

Changing Behaviors: From Working in Silos to Working Collaboratively

Published: 17 August 2018

ID: G00361731

Analyst(s): Christie Struckman


CIOs need to maximize data access and knowledge sharing, but do not know how to change organizations when working in silos is the cultural norm. Changing the culture to be more collaborative requires specifying what that means, getting started through conversation and action, and measuring change.

Table Of Contents
  • Key Challenges



  • Define the Behaviors for Collaboration Using the From/To/Because Model
    • Recommended Actions
  • Design the Collaborative Behaviors by Using the PRISM Model as a Guide
    • Purpose
    • Rituals
    • Identity
    • Support
    • Merit
  • Measure Working Collaboratively to Confirm Change Is Happening
    • Measure: The Outcome
    • Measure: Team Self-Assessment
    • Measure: Leadership Gut Check
    • Recommended Actions

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