Gartner Research

Solution Path for Implementing and Managing Office 365

Published: 17 August 2018

ID: G00342261

Analyst(s): Bill Pray, Mark Cortner, Guy Creese


Implementing Office 365 is inevitable for most organizations that employ Microsoft technologies. This Solution Path helps technical professionals navigate the business and technical decisions required to successfully implement and manage an Office 365 roadmap.

Table Of Contents

Problem Statement

Solution Path

  • Step 1: Strategy
    • Step 1.1 Business Alignment
    • Step 1.2 Instantiate Governance Process
    • Step 1.3 Instantiate Service Portfolio
    • Step 1.4 Exit Strategy
  • Step 2: Service Portfolio Definition
    • Step 2.1 Build an Implementation Program
    • Step 2.2 Map Services to Requirements and Users
  • Step 3: Infrastructure Planning
    • Step 3.1 Plan and Architect Hybrid Implementations
    • Step 3.2 Align Infrastructure
  • Step 4: Service Implementation
    • Step 4.1 Migration and Implementation
    • Step 4.2 Operations
    • Step 4.3 Change Management, Continual Improvement

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