Gartner Research

15 Infrastructure KPIs for Digital Business Transformation

Published: 16 August 2018

ID: G00704096

Analyst(s): Infrastructure and Operations Research Team

Summary

I&O leaders should build scorecards that demonstrate infrastructure’s contributions to digital business transformation. This report explores 15 key performance indicators that gauge and demonstrate I&O’s contributions to speed and agility, customer centricity and I&O workforce transformation.

Table Of Contents

Introduction: Changing Demands, Changing Metrics

Digital KPIs Focus 1: Enabling Enterprise Speed and Agility

1. Minimum Viable Product Release Frequency

2. Defect-Based Release Quality

3. Mean Time to Recovery

4. Automated Versus Manual Change Ratio

5. Handoff Minimization Scores

6. Before and After Cloud Comparisons

7. Cloud Cost Efficiency

Digital KPIs Focus 2: Customer Centricity

8. End-to-End Service Line Health Impact

9. Infrastructure Service Value Scores

10. Customer Effort Score

Digital KPIs Focus 3: Workforce Transformation

11. Emerging Skills Growth

12. Skills Change Velocity Index

13. Versatile Experiences Score

14. Digital Dexterity Distribution

15. Digital Skills Recruitment Velocity

Conclusion

Recommended by the Authors

About This Research

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