Gartner Research

China Summary Translation: 'Willful Disruption: Tencent Disrupts Through Customer Experience and Its Social Platform'

Published: 20 August 2018

ID: G00367286

Analyst(s): CK Lu


Tencent primarily disrupts through its WeChat social platform used by 1 billion people for mobile payments, gaming, cloud and social media. CIOs working with their chief strategy officers should leverage opportunities based on Tencent's own disruptive intents.

Table Of Contents



Willful Disruption: Tencent Disrupts Through Customer Experience and Its Social Platform

  • Key Findings
  • Recommendations


  • Tencent Disrupts in Many Ways — One Killer App Can Be a Platform to Disruption
  • Scale, Richness and Reach — The "Secret Sauce" of Extensive Disruption
    • Tencent's Culture Leads Primarily to Offensive and Defensive Approaches
  • How You Can Leverage Tencent's Disruptive Strategies

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