Gartner Research

Critical Capabilities for Cloud HCM Suites for Midmarket and Large Enterprises

Published: 23 August 2018

ID: G00341551

Analyst(s): Sam Grinter , Chris Pang , Jason Cerrato , John Kostoulas , Helen Poitevin , Jeff Freyermuth , Melanie Lougee , Ranadip Chandra , Ron Hanscome


HCM suite vendors all build out their offerings to address the administrative, strategic and operational needs of users, but solutions still vary. Application leaders transforming HCM should use this research to identify best-fit vendors based on their own unique product and service/support needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ADP
    • Ceridian
    • Infor
    • Kronos
    • Meta4
    • Oracle
    • Ramco Systems
    • SAP
    • Talentia Software
    • Ultimate Software
    • Workday
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Core HR/Benefits Admin/Help Desk
    • Payroll Admin
    • Workforce Management
    • Prehire Talent Management
    • Posthire Talent Management
    • Reporting Tools/WFA/WFP
    • Technology/UX
    • Overall Product Satisfaction
    • Overall VCR Satisfaction
    • Geo/Complexity/Value Fit to UC 1
    • Geo/Complexity/Value Fit to UC 2
    • Geo/Complexity/Value Fit to UC 3
    • Geo/Complexity/Value Fit to UC 4
  • Use Cases
    • Core HR+Talent HCM Suite, Larger Global Org (>5k)
    • North America Midmarket HCM Suite (1k-5k)
    • European-HQ’d Midmarket HCM Suite (1k-5k)
    • NA Admin Compliance Suite, Hourly Workers (>1k)

Inclusion Criteria

  • Critical Capabilities Ratings

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