Gartner Research

Stand-Alone Secure Messaging Is No Longer Sufficient for Digital Healthcare Delivery

Published: 23 August 2018

ID: G00352112

Analyst(s): Gregg Pessin


Requirements to support greater care team collaboration needs are rendering stand-alone secure messaging obsolete. Health delivery organization CIOs should phase out stand-alone secure messaging systems and phase in care team collaboration and coordination platforms over the next two to three years.

Table Of Contents


  • Securing PHI Started the Need
  • Changing Requirements Make Secure Texting Incomplete
  • Clinical Communication Needs Form a New Platform
  • The Time to Act Is Now

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