Gartner Research

12 Key Questions to Ask When Selecting a Digital Commerce Payment Vendor

Published: 22 August 2018

ID: G00367019

Analyst(s): Penny Gillespie , Dayna Ford


As customers demand frictionless check-out experiences, businesses must choose the right payment providers for their digital commerce platform. Application leaders responsible for digital commerce payments can optimize customer experience and save time and money by asking vendors 12 key questions.

Table Of Contents
  • Key Challenges



  • Foster a Holistic Approach on Payment Decisions
  • Align the Payments Strategy to the Corporate Strategy
  • Use These 12 Questions
    • 1. Geography: In What Countries/Regions Do You Operate?
    • 2. Customer Choice: What Payment Methods Do You Support?
    • 3. Money: In What Currencies Do You Settle?
    • 4. Commerce: What Channels and Payment Processes Do You Support?
    • 5. Cash Flow: What Is the Frequency of Settlement?
    • 6. Tracking and Reconciliation: What Operational Tools Do You Offer?
    • 7. Data: What Types of Processing Connections and Levels of Data Do You Support?
    • 8. Payment Integration: What Kind of Integrations Do You Offer?
    • 9. Security, Compliance and Fraud: What Types of Fraud Prevention and Security Tools Do You Offer?
    • 10. Levels of Service: What SLAs Do You Support?
    • 11. Outsourcing: Do You Offer Managed Payment Services and What Specific Services Are Included?
    • 12. Pricing: What Is Your Pricing Model?

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.