Gartner Research

12 Key Questions to Ask When Selecting a Digital Commerce Payment Vendor

Published: 22 August 2018

ID: G00367019

Analyst(s): Penny Gillespie , Dayna Ford

Summary

As customers demand frictionless check-out experiences, businesses must choose the right payment providers for their digital commerce platform. Application leaders responsible for digital commerce payments can optimize customer experience and save time and money by asking vendors 12 key questions.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Foster a Holistic Approach on Payment Decisions
  • Align the Payments Strategy to the Corporate Strategy
  • Use These 12 Questions
    • 1. Geography: In What Countries/Regions Do You Operate?
    • 2. Customer Choice: What Payment Methods Do You Support?
    • 3. Money: In What Currencies Do You Settle?
    • 4. Commerce: What Channels and Payment Processes Do You Support?
    • 5. Cash Flow: What Is the Frequency of Settlement?
    • 6. Tracking and Reconciliation: What Operational Tools Do You Offer?
    • 7. Data: What Types of Processing Connections and Levels of Data Do You Support?
    • 8. Payment Integration: What Kind of Integrations Do You Offer?
    • 9. Security, Compliance and Fraud: What Types of Fraud Prevention and Security Tools Do You Offer?
    • 10. Levels of Service: What SLAs Do You Support?
    • 11. Outsourcing: Do You Offer Managed Payment Services and What Specific Services Are Included?
    • 12. Pricing: What Is Your Pricing Model?

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