Gartner Research

Develop 3 Levels of Service for Your Center of Expertise to Scale DigitalOps and Robotic Process Automation

Published: 23 August 2018

ID: G00363107

Analyst(s): Cathy Tornbohm, Derek Miers


Organizations that have poor governance struggle to scale adoption of process automation. By involving all key stakeholders in designing the services of the DigitalOps Center of Excellence, EA and technology innovation leaders can set the trajectory for long-term success.

Table Of Contents
  • Key Challenges



  • Avoid the Roadblocks and Potholes on the Automation Journey
  • Clarify Key Responsibilities to Build a Joint Governance Framework
  • Build the DigitalOps Center of Excellence Through Engagement

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