Gartner Research

Market Share Analysis: ITOM Experience Management, Worldwide, 2017

Published: 21 August 2018

ID: G00349081

Analyst(s): Laurie Wurster, April Adams


The ITOM experience management market is a $3.9 billion market comprising the subsegments ITSM and SAM/ITAM/ITFM. Technology product managers should seek differentiation in areas that feed customer evolution to the digital workplace, such as user experience and faster, easier access to data.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • Accelerating Growth in the ITSM Market Subsegment at 24.5% Year Over Year
  • Solid Growth, Albeit Off a Low Base, for SAM/ITAM/ITFM
    • SAM
    • ITAM
    • ITFM

Top Vendors Analyzed

  • Experience Management: ITSM
    • ServiceNow
    • BMC
    • ManageEngine
    • Ivanti
    • Cherwell Software
  • Experience Management: SAM/ITAM/ITFM
    • VMware
    • Flexera
    • IBM
    • Snow Software
    • BMC

Mergers and Acquisitions

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