Robotic process automation can help automate existing manual processes, but is only a step on the path toward transformational automation and algorithmic retailing. CIOs can use this research to help business leaders understand automation that supports digital business.
Impacts and Recommendations
- The Benefit of Leveraging RPA in Automating Tasks in Legacy Applications Can Only Be Maximized If Part of a Complete Process Redesign Where Data Integrity Is a Key Goal
- The Growing Complexity of Unified Retail Commerce Will Force Retailers to Automate Processes and Tasks Across the Organization Using More Than Just RPA
Gartner Recommended Reading
©2019 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.