Gartner Research

RPA Will Be Required for Retailers to Make Progress in Digital Business

Published: 22 August 2018

ID: G00365773

Analyst(s): Robert Hetu


Robotic process automation can help automate existing manual processes, but is only a step on the path toward transformational automation and algorithmic retailing. CIOs can use this research to help business leaders understand automation that supports digital business.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The Benefit of Leveraging RPA in Automating Tasks in Legacy Applications Can Only Be Maximized If Part of a Complete Process Redesign Where Data Integrity Is a Key Goal
  • The Growing Complexity of Unified Retail Commerce Will Force Retailers to Automate Processes and Tasks Across the Organization Using More Than Just RPA

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