Gartner Research

13 Principles for an Effortless User Experience of IT Solutions: Redefining UX in the Era of Digitization

Published: 24 February 2016

ID: G00373572

Analyst(s): Applications Research Team

Summary

Use these 13 principles to optimize the user experience of IT solutions. These principles come from our benchmarking, case studies, and interviews with Applications leaders. Each principle has been successfully applied in IT organizations of all sizes and industries.

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