Gartner Research

Making Digital Dexterity a Leadership Priority: 3 Ways for Leaders to Build a Digitally Dexterous Workforce

Published: 24 August 2018

ID: G00703966

Analyst(s): CIO Research Team


Many organizations today need a different kind of employee: a digitally dexterous employee. CIOs should help their organizations overcome the digital dexterity deficit by making digital dexterity a C-suite priority and equipping their leadership teams to collectively build a digitally dexterous workforce.

Table Of Contents

An Empirical Analysis of Digital Dexterity

Solution 1: Set the Tone for Digital Business Transformation

Solution 2: Model Digitally Dexterous Behaviors

Let Go of Legacy Behaviors

Model Digitally Dexterous Attitudes Toward Risk and Failure

Redefine Leaders’ Role in Decision-Making

Solution 3: Embed Digital Dexterity in Operations

Refocus Performance Metrics on Digital Business Outcomes

Craft Experience-based Career Paths for Employees

Focus Personal Incentives on Working Digitally

Adapt Funding Models to Support Experimentation

Foster, Don’t Fight, Business-Led IT

Adapt Sourcing Policies


Recommended by the Authors

About This Research

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