Gartner Research

Define a Roadmap for Your Culture Change Journey

Published: 31 August 2018

ID: G00368441

Analyst(s): Bruce Robertson


CIOs recognize that culture is both a barrier and an enabler of strategic business change. But they often fail to address the problem directly by defining a roadmap for their culture change journey and then executing assessments and change activities.

Table Of Contents
  • Key Challenges



  • Step 1: Clarify Strategic Objectives for Your Culture Change Journey
  • Step 2: Narrow the Focus of Your Culture Change Journey
    • Narrow the Focus From Buzzword to Behavior
    • Narrow the Focus From Completion to Iterations
    • Narrow the Focus From Everywhere to Somewhere
  • Step 3: Start Your Culture Change Journey Communications Plan
  • Step 4: Conduct Targeted Culture Assessments
  • Step 5: Identify Bright Spots, and Share Stories
  • Step 6: Confirm Gaps and Intermediate Cues, Behaviors and Rewards
  • Step 7: Identify and Execute Key Change Leadership Activities
  • Step 8: Expand Culture Change Capability
  • Step 9: Continue to Assess Progress on the Culture Change Journey

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