Gartner Research

Evaluation Criteria for Content Services Platforms

Published: 31 August 2018

ID: G00369039

Analyst(s): Darin Stewart , Mike Cox

Summary

Many vendors offer content services platforms (formerly known as enterprise content management suites), with varying capabilities and deployment options. Gartner’s Evaluation Criteria help technical professionals differentiate between products and select the best solution for their needs.

Table Of Contents

Evaluation Criteria

  • Terminology
  • Library Services
    • Required
    • Preferred
    • Optional
  • Records Management
    • Required
    • Preferred
    • Optional
  • Content Creation
    • Required
    • Preferred
  • Capture
    • Required
    • Preferred
    • Optional
  • Metadata and Classification
    • Required
    • Preferred
    • Optional
  • Workflow and Process
    • Required
    • Preferred
    • Optional
  • Productivity and Navigation
    • Required
    • Preferred
  • Search
    • Required
    • Preferred
    • Optional
  • Security and Access Control
    • Required
    • Preferred
    • Optional
  • Architecture and Integration
    • Required
    • Preferred
    • Optional

Using the Criteria Toolkit

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