Gartner Research

CIOs, Here’s How to Act Like a Digital Business Leader

Published: 07 September 2018

ID: G00363635

Analyst(s): Christie Struckman, De'Onn Griffin


CIOs must think of themselves as digital business leaders. Digital business will not succeed unless the CIO can shape the organization. To do so, CIOs must lead in four ways: up, down, out and within.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • CIOs Need to Lead in Four Directions
    • Resistance by Leadership
    • Workforce Development
    • Nontraditional Partners
    • Self-Knowledge

Up — Push Through Resistance by Leadership

  • Diagnose the Sources of Resistance by Leadership
  • Articulate How the Organization Needs to Change
  • Take Steps to Change the Culture

Down — Develop the Skills of the Current Workforce

  • Create a Learning Environment
  • Help the Workforce Access Opportunities to Develop
  • Review Professional Development Strategy and Financial Investment
  • Develop Managers to Become Effective Coaches
  • Empower Employees to Fulfill Their Career Goals

Out — Partner With Peers and Nontraditional Entities

  • Influence Yours Peers in the Business
  • Adopt Tools That Make You More Persuasive
    • Use All the Numbers — Except One
    • Become a Student of Your Prospect’s Business
    • Create Dossiers on Your Peers
    • Map Power Relations
    • Develop “Win Themes”
  • Successful CIOs Orchestrate Alliances to Achieve Business Outcomes
  • Orchestrate Alliances to Rebalance Against Opportunities
  • Measure and Evaluate Alliance Performance in Business Ecosystems

Within— Know Yourself and How You Tend to Work

  • Learn Your Cognitive Style
  • How Cognitive Styles Affect Teams
  • Improve Your Emotional Intelligence
  • Evaluate Your EQ to Become a Self-Aware and Credible Leader
  • Regulate Your Emotions to Become Effective at Leading People Through Change
  • Select EI Providers Based on How They Measure Emotional Intelligence
  • Check Your Mindset
  • Conclusion

Further Reading

  • Related Content
  • Gartner Executive Programs Reports
  • Core Research
  • Books

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.