Gartner Research

How to Increase Chance of Success for Digital Commerce AI Projects

Published: 14 September 2018

ID: G00365568

Analyst(s): Sandy Shen , Mike Lowndes


Digital commerce can leverage AI to improve performance in both customer-facing and back-office operations. Application leaders responsible for digital commerce technologies should follow these proven best practices to increase their own chances of success in AI projects.

Table Of Contents
  • Key Challenges



  • Use the MVP Approach and Work on Multiple Projects
  • Leverage Commercial AI Solutions If Lacking In-House Skills, and Integrate With Infrastructure and Processes
  • Target Project Time Frame to Be Under 12 Months
    • Time Frame
    • Development Budget

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