Gartner Research

Operational Efficiency Drives Life Insurers’ Adoption of RPA and Process Automation

Published: 31 August 2018

ID: G00368739

Analyst(s): Kimberly Harris-Ferrante

Summary

North American life insurers continue to implement robotic process automation. But as survey results show, most use it to achieve operational efficiency and for other tactical reasons. CIOs need more-intelligent RPA solutions to drive competitive advantage in the long term.

Table Of Contents

Analysis

  • Life Insurers Are Adopting RPA at an Accelerating Pace, With Most Using Multiple RPA Solutions
  • RPA Is Tactically Aligned With Cost Reductions Than Adding Strategic Value to the Organization
  • Some Life Insurers Leverage RPA for Process Improvements, Resulting in Reduction of Administrative Staff and Improvements in Customer Service

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