North American life insurers continue to implement robotic process automation. But as survey results show, most use it to achieve operational efficiency and for other tactical reasons. CIOs need more-intelligent RPA solutions to drive competitive advantage in the long term.
- Life Insurers Are Adopting RPA at an Accelerating Pace, With Most Using Multiple RPA Solutions
- RPA Is Tactically Aligned With Cost Reductions Than Adding Strategic Value to the Organization
- Some Life Insurers Leverage RPA for Process Improvements, Resulting in Reduction of Administrative Staff and Improvements in Customer Service
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