Gartner Research

Architecture of Conversational Platforms

Published: 05 September 2018

ID: G00371397

Analyst(s): Brian Manusama, Anthony Mullen, Magnus Revang, Van Baker


Conversational interfaces are changing how we relate to machines, and application leaders need to understand this paradigm to stay ahead. Here, we look at conversational platforms, chatbot frameworks and virtual assistants through the lens of a common conversational architecture.

Table Of Contents


  • Architecture
  • Capabilities
    • User Interface
    • Processing
    • Contextual Awareness
    • Handling
    • Integration
    • Response Generation
    • Exception Handling
    • Analytics/Supervision
    • What About End-to-End Machine Learning?
  • Using This Research Effectively

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