Gartner Research

Critical Capabilities for Life Insurance Policy Administration Systems, North America

Published: 10 September 2018

ID: G00340382

Analyst(s): Richard Natale


Policy administration vendors are moving beyond core insurance functionality with transactional portals to include digital components such as adaptive portals, chatbots, smart video, analytics and APIs in solutions. But embryonic insurance digital platforms could be a future alternative for CIOs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture ALIP
    • Andesa Services AFAS
    • Concentrix GIAS
    • DXC Technology wmA
    • EXL LifePRO
    • FAST
    • Infosys McCamish VPAS
    • Majesco Policy for L&A and Group
    • Oracle OIPA
    • Vitech Systems Group V3
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Digital Business Support
    • Group Billing Functionality
    • Group Claims Functionality
    • Group Enrollment Functionality
    • Individual New Business Capability
    • New Business Management
    • Policy Life Cycle Management
    • Reporting and Data Management
    • Rule and Calculation Management
    • Straight-Through Processing
    • System Modularity and Integration
    • Workflow and Process Automation
  • Use Cases
    • Digital User Support
    • Group/Worksite Enrollment, Claims and Billing
    • Individual/New Business Onboarding/STP
    • New Product Development/Launch
    • Policy/Contract Change
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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