Gartner Research

The Impact of Artificial Intelligence on Procurement Software Applications

Published: 14 September 2018

ID: G00368933

Analyst(s): Patrick Connaughton , Balaji Abbabatulla , Magnus Bergfors

Summary

Excessive hype causes procurement leaders to hesitate while investing in artificial intelligence software. Technology product managers must develop AI solutions that are aligned with high-priority procurement use cases, enhance user experience and improve supplier loyalty to gain their confidence.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Procurement Leaders Hesitate to Invest in New Software
  • Evolution of Machine Learning Algorithms Enables Vendors to Improve Quality of Decisions and Enhance User Experience
  • Better Access to Data Enables Vendors to Develop Supplier-Focused Solutions

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