Gartner Research

Digital Business Transformation: A Financial Services Perspective

Published: 12 September 2018

ID: G00368470

Analyst(s): Laurie Shotton , Vittorio D'Orazio


Many lines of business in financial services face a high risk of disruption, yet most banks and insurers remain conservative with digital business. The 2018 Gartner Digital Business Survey shows CIOs how to prepare their enterprises for transformation.

Table Of Contents

Survey Objective

Data Insights

  • Financial Services Providers Are Moving Fast on Conservative Digital Business Ambitions
  • Financial Services Providers Misjudge the Risk of Digital Disruption
  • Financial Services Providers Are Becoming More Customer-Focused, and Digital Business Will Extend This Further
  • Digital Dexterity Can Accelerate Digital Business Transformation
  • Methodology

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