Gartner Research

Maverick* Research: Return on Happiness Is the AI-Enabled Metric You Need for Digital Business

Published: 17 September 2018

ID: G00362630

Analyst(s): Tracy Tsai


The well-being of an organization’s employees is a greater driver of innovation than any individual technology. CIOs can boost employee happiness and other AI-enabled key performance indicators to spur innovation. (Maverick research exposes unconventional thinking and advice.)

Table Of Contents
  • Specific Maverick Caution
  • Maverick Findings
  • Maverick Recommendations

*Maverick Research


  • 1 — AI Has Unique Properties That Create Resistance
  • 2 — AI Can Support Known Drivers of Happiness
  • 3 — Employees’ Happiness Should Be the Primary KPI for All AI Strategies
  • How to Implement ROH as a KPI to Support AI Strategies
    • Step 1: Communicate With Business Units to Incorporate ROH as a Primary KPI for AI Projects
    • Step 2: Use Your Current Employee Satisfaction Survey or Any Third-Party Measurement as a Baseline to Measure Changes in Employees’ ROH
    • Step 3: Build a Reward System Based on ROH

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