Gartner Research

Improve 3 Areas to Support Digital Business Transformation in Wealth Management

Published: 20 September 2018

ID: G00366686

Analyst(s): Darrin Courtney

Summary

In digital business transformation, wealth management firms lag behind other lines of business in financial services. To drive acceptance and scaling of digital platforms, CIOs should focus on three areas: advisor-supporting technology, client-facing tools, and data and workflow initiatives.

Table Of Contents
  • Key Challenges

Introduction

  • Digital Optimization vs. Digital Business Transformation

Analysis

  • Integrate Advisor-Supporting Technologies Into Digital Platforms to Accelerate Advisor Adoption
    • Garner Advisor Support by Demonstrating Immediate Value
    • Integrate the Desktop of Today With the Enhanced Desktops of the Future
  • Enhance the Collaboration Experience in Client-Facing Technology to Improve Digital Empathy
    • Look to Digital Tools That Enhance Collaboration
  • Develop a Data Architecture by Focusing on Data and Workflow Roadblocks That Impede Digital Transformation
    • Focus on Data Issues Presenting the Most Frequent Painful Roadblocks in the Advisor-Client Relationship

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