Gartner Research

Survey Analysis: Customers Rate Their Analytics and BI Platform Experience, 2018

Published: 31 March 2018

ID: G00367797

Analyst(s): Carlie Idoine , Austin Kronz , James Richardson , Rita Sallam , Cindi Howson


Data and analytics leaders should evaluate customer experience, quality of support, ease of use and achievement of business benefits as aspects beyond functionality when selecting modern analytics and business intelligence platforms.

Table Of Contents

Survey Objective

Data Insights

  • Complexity and Breadth of Usage
  • Customer Experience
    • Business Benefits Achieved
    • User Enablement
    • Availability of Skilled Resources From the Vendor
    • Availability of Skilled Resources From the Market
  • Operations
    • Product Support
    • Product Quality
    • Ease of Upgrade/Migration
  • Sales Execution
  • Diversity, Ethics and Culture
  • Methodology

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