Gartner Research

How to Organize IT to Support Office 365, G Suite and Other Digital Workplace Applications

Published: 26 September 2018

ID: G00368164

Analyst(s): Terrence Cosgrove


Digital workplace software-as-a-service applications, such as Office 365 and G Suite, will change the way that IT support teams organize. Infrastructure and operations leaders should look to combine their cloud office teams to support digital workplace initiatives.

Table Of Contents
  • Key Challenges



  • Create a SaaS Digital Workspace Applications Product Team
    • Convergence of Support for Digital Workplace Applications and Mobile and Endpoint Technologies
  • Staff the Digital Workplace Applications Product Team With Technical and Nontechnical Roles

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