Gartner Research

Forecast: Enterprise Managed Communications Services, Worldwide, 2017-2022

Published: 25 September 2018


Enterprise managed communications services spend will reach $82.3 billion in 2022, showing a 5.7% compound annual growth rate from 2017 through 2022. Technology product managers exploiting communications service provider market dynamics must deploy managed services to achieve a competitive edge.

Included in Full Research

  • Drivers and Inhibitors of Managed Communications Services
  • Drivers
    • Enterprise Digitalization and Network Transformation
    • Consumerization and Digital Workplace
    • Enterprise Uncertainty on New Technologies Driving Adoption for Outsourcing/Managed Services
    • M2M/IoT
    • The Availability of Systems, Tools, Analytics and Automation Processes for Tracking and Controlling Vital Elements of Communications-Related Services
    • Disruptive Entrants — The Expansion of Managed Services Beyond the Traditional Norm of What CSPs and ITOs/SIs Provide
    • Network Technology Evolution
  • Inhibitors
    • Propensity to Insource
    • Enterprise Perceptions
    • Managed Services Providers — Viability/Trust
    • Regional Differences — Demand and Supply Side
  • Managed Mobile Services
  • Managed Wireline Network Services and Professional Services
  • Managed Wireline Network Services Assumptions
  • Managed Enterprise Mobile Assumptions
  • Market Model
  • Forecast Components
    • Definitions
  • Influencing Factors
    • Regulation
    • Macroeconomics and Geopolitics
    • Firmographics
    • Labor Cost
    • Demand
    • Supply

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