Gartner Research

Digital Supply Chain Leaders Must Move Beyond Organizational Hierarchies

Published: 09 October 2018

ID: G00335698

Analyst(s): Ken Chadwick


Traditional hierarchical organization structures are too slow to address the needs of digital businesses. Supply chain leaders should use this research to stretch their thinking toward a more adaptive organizational strategy.

Table Of Contents
  • Key Challenges



  • Begin the Shift to a New Way of Organizing by Setting the Foundations for an Adaptive Organization
    • Build the Foundation
  • Move Beyond Management by Control to Empowerment by Shifting Your Leadership Mindset and Focusing on Governance
    • Start by Reframing the Role of Leadership
    • Develop Governance Systems That Inform and Shape How Employees Make Decisions
  • Break Down Boundaries Using Teams That Cut Across Traditional Functions, Geographies and Business Units
  • Mode 1 — Operate and Design the Business to Maintain Predictability, Yet Speed Up Decision Making
  • Mode 2 — Operate and Design Innovation and Experimentation Through Teams That Engage Employees

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