Gartner Research

How to Structure IT Like a Service Provider

Published: 11 October 2018

ID: G00370330

Analyst(s): Monika Sinha


Digital CIOs must run IT like a service provider business to deliver differentiating technology capabilities that optimize the business model value proposition.

Table Of Contents
  • Key Challenges



  • Design Principles for the Service-Optimized Organization Structure
  • Chief Information Security Officer
  • Business Relationship Management
  • Service Strategy
  • Delivery and Operations
  • Business Office (OCIO)
  • Cross-Functional Teams Perform Work
  • Avoiding the Pitfalls

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client