Gartner Research

The Impact of the IoT on IT Operations Monitoring, Automation and IT Service Management

Published: 12 October 2018

ID: G00341820

Analyst(s): Kenneth Gonzalez, Sanjit Ganguli, Robert Naegle


The IoT will become a factor for many IT operations organizations, increasing automation and making monitoring difficult for systems calibrated for traditional ops functions. I&O leaders must evolve current monitoring, IT service management and automation strategies to deal with these new “things.”

Table Of Contents
  • Impacts


Impacts and Recommendations

  • With the Adoption of IoT, I&O Leaders May Be Unable to Monitor Diverse and High-Scale IoT Environments
  • IoT Devices Create Service Events That May Not Be Tracked by Current ITSM Systems and Processes
  • IT Operations Often Lacks a Comprehensive Automation Strategy

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