Gartner Research

Critical Capabilities for Content Services Platforms

Published: 25 October 2018

ID: G00347469

Analyst(s): Karen Hobert, Michael Woodbridge


Content services platforms provide content-centric capabilities that enable organizations to transform digital operations that rely significantly on business content. Application leaders should consider CSPs as a key component of digital business transformation.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alfresco
    • Box
    • DocuWare
    • Everteam
    • Fabasoft
    • GRM Information Management
    • Hyland (OnBase)
    • Hyland (Perceptive)
    • IBM
    • Laserfiche
    • M-Files
    • Micro Focus
    • Microsoft
    • Newgen
    • Nuxeo
    • Objective
    • OpenText (Content Suite)
    • OpenText (Documentum)
    • Oracle
    • SER Group
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Administration
    • Analytics and Reporting
    • Business Application Enablement
    • Capture
    • Collaboration
    • Content Management
    • Content Security
    • Delivery Model
    • Information Governance
    • Metadata and Classification
    • Platform
    • Productivity
    • Search
    • System Security
    • Workflow and Process
  • Use Cases
    • Back-Office Processing
    • Business Process Applications
    • Document Management
    • Records Management
    • Team Productivity
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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