Gartner Research

Predicts 2019: 4 Disruptive Trends Resetting CSPs

Published: 28 November 2018

ID: G00375197

Analyst(s): Eric Goodness , Pablo Arriandiaga , Gaspar Valdivia , King-Yew Foong , Ibo Sanz Castedo , Neil Osmond


Cloud services are changing enterprise customer expectations about how technology should be acquired, provisioned, operated and billed. CSP technology product managers must disrupt and reset the way enterprise products are designed, delivered and operated to meet customer expectations.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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