Gartner Research

5 Strategic Approaches to Digital Optimization and Transformation in Insurance

Published: 30 November 2018

ID: G00372898

Analyst(s): Juergen Weiss, Jason Malo, Kimberly Harris-Ferrante


P&C and life insurers take different paths for digital transformation and digital business optimization. Companies can be segmented into five approaches, and CIOs who are looking to support transformation and optimization need clarity on what operational strategies are needed to support each.

Table Of Contents


  • Becoming Digital Requires Clarity and Organizational Discipline
  • Financial Services Organizations Fall Into Five Digital Clusters
  • Trends
  • The Path to Digital in P&C and Life Insurance
    • Cluster 1: Traditional Business
    • Cluster 2: Early-Stage Digital
    • Cluster 3: Digital Fast Follower
    • Cluster 4: Digital Innovator
    • Cluster 5: Digital Transformer

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