Gartner Research

Predicts 2019: IT Services Providers Must Prepare for an AI-First Service Strategy

Published: 05 December 2018

ID: G00375446

Analyst(s): Rene Buest , Arup Roy , Arthur Villa , Denise Rueb , TJ Singh , Susan Tan

Summary

Intelligent automation leveraging artificial intelligence technology is disruptive. AI alters solution offerings, disrupts delivery mechanisms, and changes engagement and operating models. Technology product managers must address the predictions in this research to remain competitive.

Table Of Contents

Analysis

  • What You Need to Know
  • Strategic Planning Assumptions
    • Replay Prediction
  • A Look Back

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