Gartner Research

How to Help CSPs Spot 3 Pitfalls in Digital Transformation

Published: 07 December 2018

ID: G00377704

Analyst(s): Neil Osmond , Wm. L. Hahn


Network-based CSPs’ digital transformation initiatives depend on making significant changes to people and processes, as well as technology. Technology product managers at CSP vendors must help CSPs avoid problems of decentralization and high costs to accelerate transformation and increase success.

Table Of Contents


  • Introduction
  • Establish a Clear Vision and Common Understanding of Digital Business
    • Carefully Craft the Wording of the CSP Digital Vision
    • Collaborate and Use Consistent Messaging
  • Ensure the Transformation Is Business-Driven, Not Technology-Led
  • Design and Pilot the New Digital Operating Model

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