Gartner Research

Customer Experience Metrics Most Commonly Used in B2B Organizations

Published: 11 March 2018

ID: G00701064

Analyst(s): Quality Research Team

Summary

In this research, we answer the question "What are the most commonly used customer experience metrics?" This research helps managers and heads of Quality understand the customer experience metrics most commonly used in B2B organizations.

Table Of Contents

More Detail

Business-Sourced Metrics

Customer-Sourced Metrics

Metrics’ Value to Quality

Recommended by the Authors

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